Plastic Tumbler Style #1

If you'd like to include your logo, please email file to whyquitnow5@gmail.com with your name as the subject.

Exchanges

Our team is happy to arrange exchanges if the product is damaged or doesn’t meet the description. You can request us to exchange your order by sending an email to whyquitnow5@gmail.com.

Returns

We are glad to help you return your product if it is damaged or doesn't meet discription. Outside of those circumstances, all sales are final! Follow the steps below to file a return request:

Send an email to whyquitnow5@gmail.com

Use Subject: Return

In the body of the email please include name, phone number, order number, and item(s) that you are looking to return.

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You can return or exchange your item for free if it is damaged or different from the description. However, in other cases, you may need to pay for the shipping charges.

Additionally, we may take 7-10 business days to process returns and exchanges.

Our team holds the ultimate right to decide whether to accept your return or exchange request. We shall convey our decision and the cause regardless.

Moreover, our return policy is valid for only 15 days of receiving your delivery.

All sales are final on custom items! Due to the nature in which these items are made, there will be no refunds. It is the responsibility of all clients to make sure all proofs are correct before proceeding with order.

It is our intention to provide outstanding services and experiences to all our clients, and to do so we must provide full disclosure and transparency. In reference to custom items, once we produce those items for a client, we can’t go and resell or offer them to someone else. Once payment has been made and we have begun to produce, we have already incurred a significant portion of the expenses. Some of these expenses are cost of material, cost of shipping material, labor fees etc. Therefore, we do not believe a refund is in order. If you decide to cancel, you forfeit any payments made towards order. This also includes any dancers that leave the team after they have submitted a deposit. In the instance of a mistake being made on our behalf, we will either issue a refund or replacement for the item(s) that were not correct. If you have any questions, please contact our customer service team can at 252-425-8162 or whyquitnow5@gmail.com

Shipping Location

We ship all orders from the USA. All orders will be shipped from either our Norlina or Warrenton, NC locations.​

Order Tracking

You can check the status of your orders by contacting our customer service team at 252-425-8162. We can also be reached via email at whyquitnow5@gmail.com

Expected Delivery Time

Expected delivery times are discussed at the time your inquiry is submitted. Choosing a different shipping option may impact the delivery time. Also, high volume may impact shipping times and cause delays. It's important to remember that once a package leaves our possession, we no longer have control over it. It's then in the possession of the shipping agent. (USPS, UPS, FEDEX, DHL) They will provide us with an estimated delivery time and tracking. If that date changes due to delays on their behalf, we cannot be held responsible. If a package is lost, we do have insurance to cover what was shipped and will file a claim to recoup all funds to either issue a refund if or when funds are recouped. Our other option is to remake the order.

​Shipping Policy

We pride ourselves on making deliveries simple and hassle-free.

Your order will be dispatched depending on inventory and the number of days it takes to process your order. A high volume of purchases may delay processing. You will always be able to check the status of your order by reaching out to the customer service team.

Shipping Costs

Shipping costs are calculated based on the amount of your purchase, weight of your package(s), and the location of which package(s) is being shipped.