Return and Exchange Policy

We're here to help you with your exchanges or returns. You have up to 30 days from the ship date to exchange or return eligible items for a refund to the original form of payment.For faster service and to track your returns, we recommend using a delivery carrier with tracking capability. You are responsible for return shipping charges; however, there is no charge for the return of defective items or items we may have shipped incorrectly. For defective items, or items shipped incorrectly, call us and we will make arrangements for return shipping. Please allow up to 10 business days for processing your return.

​

 

• All merchandise must be returned in new, unworn condition in the original resealable packaging with tags attached.

• Laundered items cannot be returned.

• Merchandise must not have writing on the tag.

• Shoes must be returned in perfectly new, unmarred, and unsoiled condition and should be returned in undamaged shoe boxes. Shoe boxes that have been written on and taped cannot be accepted. Please place shoe boxes inside another shipping container. Damaged shoe boxes will not be accepted for return.

Any merchandise received not complying with these instructions will be returned to you with no refund or exchange given.

 

Items that may not be returned:

Clearance items, custom made items, undergarments, tights, makeup, hair, and foot care items.

 

For Custom Items Only:

All sales are final! There will be no refunds of deposits, of any payments made. The only exception is when we have failed to provide the order as agreed in the contract that all clients must sign before starting order. Be custom orders are started we send all clients mock up to showcase what he design will look like.  It is then the responsibility of the clients to make sure all orders are complete and correct before accepting. It is our intention to provide outstanding services and experiences to all our clients, and to do so we must provide full disclosure and transparency. These items are made to order and customized. This means that once we produce those items for a client, we cannot go and resell or offer them to someone else. Once payment has been cleared and we have begun to produce, we have already incurred a massive portion of the expenses. These expenses include cost of material, shipping, labor fees etc. Therefore, we do not believe a refund is in order. If you decide to cancel after 24hrs, you forfeit any payments made towards the order. In the instance of a mistake being made on our behalf, we will either issue a refund or replacement for the item(s) that were not correct. If you have any questions, please contact our customer service team can at 252-425-8162, 252-425-8270, or whyquitnow5@gmail.com.